Refunds & Return Policy

Refund Policy – KAVIRES

At KAVIRES, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and options.

Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

  • Certain products such as intimate goods, personalized/custom items, or final sale items cannot be returned.

Refunds

  • Once we receive and inspect your return, we will notify you by email.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Shipping fees (if any) are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please return your original order for a refund and place a new order.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will provide a replacement or refund at no additional cost.

Non-Refundable Situations

Refunds will not be issued if:

  • The return request is made more than 30 days after delivery.

  • The product has been used, damaged, or is missing parts not due to our error.

  • The package is lost or stolen after being confirmed delivered by the courier.

How to Start a Return

To initiate a return or refund request, please email us at contact.kavires@gmail.com with the following information:

  1. Order number

  2. Reason for return/refund

  3. Photos (if applicable, e.g., damaged or defective products)

Our customer support team will guide you through the next steps.